REFUND & RETURNS POLICY – ZENPARIZ

Effective Date: December 25, 2025

Expiration Date: December 25, 2026

At Zenpariz, we want you and your pets to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

1. RETURN ELIGIBILITY

You may return products within 14 days of receiving your order if:

• The item is damaged or defective

• You received the wrong item

• The product is unused and in original packaging

Note: Items such as pet beds, toys with signs of use, or customized products are not eligible for return unless they are defective.

2. HOW TO REQUEST A RETURN

To initiate a return, please contact us via:

📧 Email: support@btcswapper.click
Include your order number, reason for return, and photos if applicable. We will provide return instructions.

3. RETURN SHIPPING

• If the return is due to our error (e.g., wrong or defective item), we will cover the return shipping cost.

• If returning for other reasons (e.g., changed your mind), you are responsible for return shipping fees.

4. REFUNDS

Once your return is received and inspected, we will:

• Approve the refund if the item meets return conditions

• Process the refund to your original payment method within 5–10 business days

You will receive a confirmation email once your refund is issued.

5. EXCHANGES

If you’d like to exchange an item, please email us with your order number and desired replacement. We’ll confirm stock availability and guide you through the process.

6. NON-RETURNABLE ITEMS

• Used or damaged products (unless defective)

• Clearance items marked as “final sale”

• Personalized or custom-made items

7. CONTACT US

For questions or assistance with returns:

📞 Phone: +1 (800) 123-4567
📧 Email: support@btcswapper.click
📍 Address: 145 Pet Street, Los Angeles, CA 90015, USA
🌐 Website: https://btcswapper.click